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Florida Consumer Complaints

Florida Consumer Complaints Guide

  1. Scroll to the category of information which applies to your complaint; or
  2. See "Business Complaints" below for general complaints or to check on a Florida business; or
  3. Review our Regulated Industries Guide to find which agency regulates a particular business type and contact that agency for guidance.
  4. See the bottom of this page for additional consumer related information and links.

Complaint Resources:

Agriculture – Agriculture Department Complaints

Agriculture - Dept. of Agriculture Law Enforcement
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Specific responsibility areas include:
  • Food safety inspection
  • Animal disease & pest inspection upon entry and exit
  • Plant disease upon entry and exit through inspection
  • Investigation of wild land fires throughout the state
  • Consumer protection/investigation of: telemarketing, charitable solicitations, business opportunities and motor vehicle repair fraud

Apartments – Information for Renters

Attorney Complaints
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Click on "Lawyer Regulation" and then "Regulation of Lawyer Conduct" once at the Florida Bar's website.

Auto Complaints

Auto & Motor Vehicle Dealer Complaints

Auto "Lemon Law"

Auto Lemon Law Consumer Information

Auto/Motor Vehicle Repair

Auto Safety & Recalls

Autos - Odometer Fraud

Banking & Financing Complaints

Banking & Finance Complaints
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Banks, Financial Fraud, Financial Investigations
Specific complaint areas include:

  • Consumer complaints/financial investigations related to consumer fraud
  • Banks (state chartered banks)
  • Boiler Room Operations
  • Cemetery Trust Funds & Complaints
  • Collection Agencies
  • Credit Unions
  • Finance Companies
  • Funeral Pre-need Sales
  • Home Improvement Sales
  • International Banks
  • Investment Fraud
  • Misuse of State Funds or State Property
  • Mortgage and Consumer Finance Companies
  • Motor Vehicle Sales
  • Retail Installment Credit
  • Stocks/Securities

Banks & Financing Consumer Information
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National Banks - Federal Reserve

pad Bankruptcy Resources

Credit Repair Scams

Fair Debt Collection Practices Act

Business Complaints (Statewide - Attorney General)

Jacksonville Area - City of Jacksonville Consumer Affairs
Miami-Dade County - Consumer Services Department
Orlando Area/Orange County - Consumer Fraud Unit
St. Petersburg/Clearwater Area - Pinellas County Consumer Protection
Tampa Area/Hillsborough County Government - Consumer Protection Agency

Better Business Bureau
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Organization attempts to address marketplace problems in a fair manner through the use of voluntary self-regulation and consumer education.

Dept. of Business & Professional Regulation
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Applies to the following industries & professionals only:

  • Alarm System Contractors
  • Alcoholic Beverages and Tobacco
  • Architects
  • Asbestos Consultants
  • Athlete Agents
  • Auctioneers
  • Barbers
  • Building Code Administrators & Inspectors
  • Community Association Managers
  • Construction Contractors
  • Cosmetologists & Beauty Salons
  • Crematories
  • Direct Disposers
  • Electrical Contractors
  • Embalmers
  • Employee Leasing
  • Funeral Directors & Related Facilities
  • Engineers
  • Geologists
  • Landscape Architects
  • Pilots (Harbor)
  • Surveyors and Mappers
  • Talent Agencies
  • Veterinarians - Veterinary Medicine

Charitable Organization Complaints

College Financial Aid Scams

Florida Division of Consumer Services
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This agency handles consumer complaints concerning applicable regulated businesses. | Complaint Form
Toll Free: (Florida Only) 1-800-435-7352; or All Others: (850) 922-2966
The following types of business are covered by this agency:

  • Business Opportunities (sale or marketing of business opportunities)
  • Charitable Organizations (Charities)
  • Dance Studios
  • Health Clubs & Health Studios
  • Lemon Law (Autos)
  • Motor Vehicle Repair Shops
  • Pawnbrokers
  • Sweepstakes/Game Promotions
  • Telemarketing
  • Telephone Solicitations - No Sales Solicitation Info
  • Travel - (Sellers of Travel, Travel Agents, etc.)

Discrimination Complaints

Doctors/Medical Professionals - How do I file a complaint?

Education (PUBLIC Schools, Colleges or Universities)

Elder Abuse

Electric - Electricity Utility Complaints

Email "Spam" Complaints (To Report)

Engineers (Complaints Against)

Ethics Commission (Complaints Against Florida Public Officials)

Financial Investigations

Florida Highway Patrol Complaints
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Food Product Complaints

Fraud Complaints (All Types) - File a Complaint
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Florida Attorney General’s hotline helps victims of any type of fraud or unfair trade practices get the assistance they need; toll-Free 1-866-966-7226.

Funeral & Cemetary (Hotline)

Health Care Complaints

Health Facility Concerns (Hotline)

Highway Safety

Homeowners' Associations (Complaints)
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Business & Professional Regulation

Home Safety
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Consumer.gov

Identity Theft Information & Protection - FAQ
Identity Theft
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Federal Trade Commission
Florida Attorney General

Insurance Information & Complaints

Internet Scams

Landlord Responsibilities/Rights
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See Rights and Duties of Landlords or Search “Legal Topics & Issues” under Public/Consumers

Law Enforcement Complaints
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Florida Department of Law Enforcement (Complaints)

Lawyers (Complaints Against)
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Once at the Florida Bar website, click on "Consumer Services;" also see fee arbitration program, fee mediation program.

Lead Hazard Control - HUD

Medicaid Fraud (to report)

Medical Products Safety Info - Med Watch

Medical Professionals (Complaints Against)

Mine Safety - U.S. Dept. of Labor

Mobile Homes
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Mobile Home Complaints - (Dealers/Manufacturers)

Natural Gas Complaints

Pest Control Complaints

Price Gouging (Fraud Hotline 1-866-966-7226)
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Florida Attorney General

Real Estate Complaints

Regulated Industries (All Types)
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Locate regulating agencies for information or to file complaints

Renters - Tenant Responsibilities/Rights
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See Rights and Duties of Tenants or Search “Legal Topics & Issues” under Public/Consumers

Sex Offenders


Smoking Ban Information - Clean Indoor Air Complaints

Florida Department of State
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Applies to the following industries & professionals regulated by this agency only:

  • Firearms, Guns Licensees & Instructors
  • Private Investigators & Investigation Agencies
  • Recovery Agent - Recovery Agencies & Instructors
  • Security Officers, Agencies & Instructors

Sunshine Law Violations

Telecommunications (Complaints Against Service Providers)

Telephone "No Sales Solicitation Calls" (Florida)
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Complaint Form - Telemarketing

Telephone "Do Not Call" List (U.S.)

Tenants' Responsibilities/Rights
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See "Consumer" then "Call-a-Law" section at Florida Bar website.

Utilities - Utility Complaints

Water & Wastewater Industry Complaints

Workplace
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Florida Regulated Industries Guide
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Links to regulating agencies & requirements for industries that are regulated.

Consumer Assistance Guide
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Additional Resources & Contacts.

Consumer Alerts

Consumer Action Handbook

Consumer Fraud (All Types) - Federal Trade Commission

Consumer Product Incident - To Report Problems


Related Information & Links




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